Privacy Policy

PRIVACY POLICY

Shahenshah Heritage Houseboat ("we", "us", "our", "the houseboat") operates the website shahenshahheritagenigeen.com (the "Site") and offers houseboat accommodation, dining, and travel-related services on Nigeen Lake, Srinagar, Jammu & Kashmir. This Privacy Policy explains how we collect, use, store, and protect the personal information of guests, website visitors, and enquirers ("you") who interact with us, whether through this Site, WhatsApp, phone, email, or in person at our property.

By using this Site or making a booking or enquiry with us, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect
1.1 Information you provide directly

• Full name, phone number, email address, and postal address
• Check-in and check-out dates, number of guests, and room preferences
• Government-issued identification details (as required by Jammu & Kashmir tourism and lodging regulations at check-in)
• Payment information processed during booking or at check-in (we do not store full card details — see Section 4)
• Special requests, dietary preferences, and occasion details (e.g., honeymoon, anniversary) shared at the time of booking
• Messages, enquiries, or feedback you send us via our contact form, WhatsApp, email, or phone
• Reviews or testimonials you choose to share with us for use on our website or marketing materials

1.2 Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, and the referring website
• Approximate location derived from your IP address
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information
We use the personal information we collect for the following purposes:

• To process and confirm your booking, including room allocation and special requests
• To communicate with you regarding your stay, including booking confirmations, check-in instructions, and any changes
• To arrange ancillary services you request, such as airport transfers, Shikara rides, guided tours, or day trips to Gulmarg, Pahalgam, or Sonamarg
• To comply with government identification and registration requirements applicable to lodging establishments in Jammu & Kashmir
• To respond to enquiries, feedback, or complaints
• To send you promotional offers, seasonal packages, or newsletters, where you have opted in to receive them
• To improve our website, services, and guest experience based on usage patterns and feedback
• To maintain accounting, tax, and legal records as required under Indian law

3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• With government and law enforcement authorities, where required for tourism registration, identity verification, or legal compliance
• With trusted local service providers (such as drivers, Shikara operators, and tour guides), strictly to the extent necessary to fulfil a service you have requested
• With payment processors or banking partners, solely to complete a transaction you have authorised
• With professional advisors (such as accountants and legal counsel), where necessary for our legitimate business operations
• Where disclosure is required by law, court order, or governmental regulation

4. Payment Information
Payments made through our website or third-party booking channels are processed via secure, PCI-DSS compliant payment gateways. We do not store your complete card number, CVV, or banking credentials on our servers. Advance payments or booking deposits made via UPI, bank transfer, or WhatsApp-coordinated payment are recorded only for booking confirmation and accounting purposes.

5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including any legal, accounting, or tourism-registration obligations under Indian and Jammu & Kashmir law. Guest registration records required under local lodging regulations may be retained for the statutory period prescribed by the relevant authorities. You may request deletion of your data at any time, subject to our legal retention obligations (see Section 9).

6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors use our Site. You can disable cookies through your browser settings; however, this may affect certain features of the Site, such as the booking enquiry form.

• Essential cookies: Required for the Site's core functionality, such as the booking form and website navigation.
• Analytics cookies: Help us understand visitor behaviour and improve our Site (e.g., Google Analytics).
• Third-party embeds: Our Site may include embedded content from Google Maps, YouTube, or WhatsApp, each governed by its own respective privacy policy.

7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy
Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors except where provided by a parent or guardian as part of a family booking. If you believe a minor's information has been provided to us without appropriate parental consent, please contact us so we can remove it.

9. Your Rights
You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to our legal and regulatory retention obligations
• Withdraw your consent to receive promotional communications at any time
• Lodge a concern with us directly regarding how your personal data is collected, used, or handled

10. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or booking partners (such as Booking.com, MakeMyTrip, or TripAdvisor). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies before sharing any personal information.

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

• Property: Shahenshah Heritage Houseboat
• Address: Mirza Bagh, Nigeen Lake, Srinagar, Jammu & Kashmir – 190001, India
• Phone / WhatsApp: +91 99065 05124
• Email: stay@shahenshahheritagenigeen.com
• Website: shahenshahheritagenigeen.com